Will we be charged when our trial is up?
No. We don’t ask for your credit card upfront. You’ll only be charged when you subscribe to the paid plan.

What will happen after my free trial ends?
After the trial period, you will be unable to login to the admin and store applications. If you would like to subscribe to a paid plan, you will need to enter your payment details.

Do you have any cancellation fee?
No. Poket is a pay-as-you-go service. We do not have any cancellation fees. You can cancel whenever you want but your cancellation will come into effect only after the end of your subscription period.

What happen if I cancel my basic or advanced subscription?
You will not able to login to the admin and store applications anymore at the end of the subscription period. The data shall be purged in due course. You can export your members data and reports out prior to cancellation of your subscription.

How does the “per user” pricing works?
There are 3 types of users: – admin user, sub-admin user, and store user. If you need more user than what is required for your plan, you can subscribe for more user account.

One admin user is given to you for free. One store user is required for each store to perform transactions at your store. The admin user can set what a sub-admin user can view, edit, or delete.

Is my data safe?
The security of our customer’s data is our top priority. We use high physical, procedural, and technical security measures to preserve the integrity and security of your data, as well as adhering to the strictest data protection laws.